Winning Telephone Sales

Who Would Benefit

Anyone in a telephone based sales role, about to undertake that role or those in need of a refresher on the subject.

Course Description

The delegate will learn how to sell using the telephone and rise to the challenges and situations that require a high degree of skill to overcome effectively. This professional telephone sales course examines in great detail those challenges and provides practical and workable sales solutions for professional sales people who use the telephone to sell their products and services on a daily basis.

CPD Points: 12

Training Course Category: Sales
Training Recommended No. of Days: 2 days
Training Course Location: To be determined by Client

Learning Outcomes

At the end of this programme the delegate can:

• Display effective questioning/listening skills
• Recognise powerful communication skills
• State how to handle objections & difficult calls
• Give examples of different buyer types
• Demonstrate how to close the sale

The Programme Includes:

Establishing the right time to talk
Planning your call
Opening the sale
Structure of a telephone sales call
Identifying customer needs
Use of language
Use of word power
Painting pictures
Using metaphor and analogy
Gaining agreement / closing
Handling resistance & complaints
Cold calling
Confidence building
Following up the call



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  • 180 Days