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The New Manager

Who Would Benefit
Anyone new to a management or supervisory role, in addition to those who have been doing the job for a while and received little formal training in management skills.

Course Description
Delegates will learn the essential skills required to be a successful line manager. The programme is designed to help less experienced First Line Managers and those who are new to a management role understand the key skills and knowledge required to be successful. We will explore in great detail the roles and responsibilities of the manager. This programme will help delegates making their first steps into management, realise the key principles of managing people and resources and how to get the best from their team and themselves.

CPD Points: 12
Training Course Category: Management & Leadership
Recommended No. of Days: 2
Training Course Location: To be determined by Client

Learning Outcomes
At the end of this programme the delegate can:

• Explain the role of the Manager and how to manage performance
• Show how to deal with difficult situations and problem-solve effectively
• Communicate effectively and regularly to inform team members
• Demonstrate taking responsibility and maintaining high integrity as a manager
• Recognise the value of good delegating, planning and prioritising

The Programme Includes:
The role and function of the manager
Characteristics of an effective manager
Mastering the Art of ‘letting go’
Leadership & motivation skills
Channelling expectations
Your influence on pace of work
Dealing with performance ~ both good and poor
Taking corrective action
Communication skills and communication
Managing meetings & planning
Objective-setting
Managing conflict & difficult situations

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