Questioning & Listening Skills

Who Would Benefit
This training course would benefit anyone who recognises the need to revisit or improve their techniques for powerful and effective questioning and listening.

Course Description
The only way to find out the information you require in any given situation is to ask the right questions and really listen to the answers. Only then can we hope to realistically ‘match’ the wants, needs and expectations of the people we interact with. This course examines in detail what we mean by questioning and listening skills and what being skilled at this can do for us.

The phrase “I hear what you are saying” is common enough, BUT are you really listening? This fast paced and effective programme will help delegates to evaluate if they really are as well as asking the right questions in the first instance.

CPD Points: 6
Training Course Category: Management & Leadership
Training Course Duration: 1 day
Training Course Location: Virtual or classroom-based

Learning Outcomes
Demonstrate a clear questioning strategy
Show how to ask different types of questions
Know how to engage others totally
Explain the difference between hearing and listening
Explain the key components of listening
The Programme Includes:
Who are we asking questions of and why?
Essential preparation
Communicating key messages
Determined outcomes
Know your target audience
How to ask the right question – search engine demonstration
What are the different types of questions you can employ?
Adding tone, pitch and inflection to be clearly understood
Hearing V’s Listening
The difference between active and strategic listening
The four key components of the Strategic Listening process
Hearing / Interpreting / Evaluating / Responding
Engaging others in an irresistible way
Using body language to reinforce understanding



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