Who Would Benefit
The Interpersonal Skills Training Course is designed for leaders who are required to build interpersonal skills , empathy, verbal and non-verbal communication and want to be engaging and in a clear understandable manner, based on core ethics and values.
This training course reviews current thinking on empathy, looking at practical ways to enhance understanding of other’s feelings and perspective. Non-verbal signals will be explored to gain information about other people’s emotions, feelings and behaviour.
Active listening is an important component and the workshop will look at a number of techniques to improve listening to communicate at deep levels to win hearts and minds.
CPD Points: 6
Training Course Category: Management & Leadership
Training Course Duration: 1 day
Training Course Location: Virtual or classroom-based
Understand empathy and ways to build rapport quickly
Employ advanced communication skills techniques
Use skills to build relationships on a one-to-one basis, in small groups and in large teams
Determine how values and ethics drive social and corporate responsibility
Develop personal presence and impact
The Programme Includes:
Welcome & Course Introduction
Review personal objectives
Awareness of others
Observed behaviour / reading body language
Empathy – supporting others
Levels of communication
Ethics and Social Corporate Responsibility
Personal Action Plan
Review Personal Objectives
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