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Interpersonal Skills

Who Would Benefit
The Interpersonal Skills Training Course is designed for leaders who are required to build interpersonal skills , empathy, verbal and non-verbal communication and want to be engaging and in a clear understandable manner, based on core ethics and values.

Course Description
This training course reviews current thinking on empathy, looking at practical ways to enhance understanding of other’s feelings and perspective. Non-verbal signals will be explored to gain information about other people’s emotions, feelings and behaviour.

Active listening is an important component and the workshop will look at a number of techniques to improve listening to communicate at deep levels to win hearts and minds.

CPD Points: 6
Training Course Category: Management & Leadership
Training Course Duration: 1 day
Training Course Location: Virtual or classroom-based

Learning Outcomes
Understand empathy and ways to build rapport quickly
Employ advanced communication skills techniques
Use skills to build relationships on a one-to-one basis, in small groups and in large teams
Determine how values and ethics drive social and corporate responsibility
Develop personal presence and impact
The Programme Includes:
Welcome & Course Introduction
Review personal objectives
Awareness of others
Observed behaviour / reading body language
Empathy – supporting others
Levels of communication
Active listening
Mapping minds
Mapping hearts
Ethics and Social Corporate Responsibility
Personal Action Plan
Review Personal Objectives