Human Factors

Who Would Benefit
The Human Factors Training Course has been developed for all employees who wish to understand more about the factors that influence human behaviour.

Course Description
Human Factors is the scientific discipline which is interested in the different factors which influence behaviour. These include environmental, organisational and job factors as well as individual characteristics, which may influence a person’s behaviour. Combined, these factors can ultimately have an impact on health and safety.

Unfortunately, human error cannot be completely avoided; even the most highly trained professional can still make mistakes. This interactive training course will highlight the factors that can influence people and their behaviour and with a clear understanding of human factors, teams can be more aware of potential threats and minimise errors.

This course examines when and where things go wrong, the root causes of error and what can be done in managing these situations when faced with the stresses and strains of everyday work.

CPD Points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual or classroom-based

Learning Outcomes
At the end of this programme the delegate can:

Identity how and why critical incidences occur
Analyse the environmental factors that are likely to cause critical incidences
Understand their behaviour and how this impacts upon situations
Understand the behaviour of others
Identify behavioural responses under stress
Explain how to perform more safely and effectively
Design implementation plans to improve communication and efficiency
The Programme Includes:
Day 1

Welcome & Course Introduction
Review personal objectives
Defining a critical incident
Introduction to human behaviour
Exploring your own nature
Exploring the nature of others
Recognising how others see the world
Strategies to work more effectively together

Day 2

Review of previous day and introduction to the day
Challenging behaviours
Managing conflict
Assertive behaviour
Assertive versus aggressive behaviour
Essential communication skills
Active listening
Coaching for performance
Personal Action Plan
Review Personal Objectives



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