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Giving Constructive Feedback

Who Would Benefit
All managers will benefit from this training course. Whether they are new to managing people or have been in the role for some time, but need to focus on providing clearer, more effective and constructive feedback that will build levels of high performance.

Course Description
In a competitive and demanding environment, it is vital that managers can effectively assess and monitor the performance of their teams. This process requires the skill of giving feedback effectively, to be well honed. This programme is designed to address how to give constructive feedback to enhance team and individual performance.

CPD Points: 6
Training Course Category: Management & Leadership
Training Course Duration: 1
Training Course Location: Virtual, online or classroom-based

Learning Outcomes
Give powerful and accurate feedback which has real value
Employ effective questioning techniques & listening skills
Demonstrate use of counselling techniques
Improve levels of impact & influencing skills
Understanding team and individual behaviour
The Programme Includes:
Morning:

What do we understand ‘Feedback’ to mean?
Feedback or criticism?
KPI’s ~ Key Performance Indicators
Understanding criteria for success
Assessing and measuring good / poor performance
10 Rules for giving Feedback
Receiving criticism
Valid criticism / Avoiding the same mistakes
Invalid criticism / Asking for specific details that challenge assumptions
Giving criticism constructively
What is the essence of criticism?
Appropriate / specific / constructive / honest

Afternoon:

Dealing with difficult behaviour and conflict
Handling manipulation
Gaining agreement
Confirming understanding
Influencing skills and comparing assertiveness & aggression

1 STUDENTS ENROLLED

Curriculum

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