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Emotional Intelligence

Who Would Benefit
The Emotional Intelligence Skills Training Course is perfect for those who want to understand how to develop their communication and interpersonal skills, whilst building and improving relationships with colleagues and their team.

Course Description
The main aim of this training course is to help delegates understand how emotional intelligence offers a means for developing the communication and interpersonal skills needed by a manager to develop and improve relationships with both, their colleagues and the team.

This introductory training course looks at what emotional intelligence is and what it is not. It looks at some models of emotional intelligence and what they mean.

The course covers the advantages and disadvantages of emotional intelligence, ways it can be improved and some do’s and don’ts of working with emotional intelligence.

The course explores the ability to recognise emotions, understand what these emotions mean to tell them and realise how emotions affect people around them. Ways to develop emotional intelligence will be explored along with techniques to work with emotional intelligence.

This training course is aimed predominately at leaders and managers who operate teams and departments and who want to learn practical skills that can be utilised in their job role.

Delegates will explore in detail the ability to recognise their emotions, understand what they’re telling them, and realise how their emotions affect people around them.

CPD Points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom-based

Learning Outcomes
Understanding emotional intelligence
Applying emotional intelligence to enhance personal / team performance
Understand how emotional competencies support development
Explain how empathy is involved in motivating and influencing others
Understand their behaviour and how this impacts upon performance
Understand the behaviour of others
Identify how to use different leadership styles in different work scenarios
Design implementation plans to improve communication and efficiency
The Programme Includes:
Working with Emotional Intelligence
Using your intelligence to manage your emotions
Understanding emotions
Identifying & managing emotions
Developing empathy
Active listening
The emotional intelligent leader
Emotional Intelligence at work
Introduction to human behaviour
Exploring your behavioural style; it’s strengths and limitations
Exploring the nature of others
Understanding how behavioural styles impact upon relationships and work
Recognising how others see the world
Strategies to work more effectively together
Challenging behaviours
Exploring your leadership style
Recognising how style can influence to lead and influence others

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