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Customer Service Excellence

Who Would Benefit

The Customer Service Excellence Training Course is for anyone in a role interacting with the customer, whether it is face to face or over the telephone.

Course Description

Delegates will learn how to provide outstanding customer service. Whether you are in a dedicated sales role or a customer facing role in any capacity, this training course will be a valuable part of your personal development and understanding of the responsibility, that everyone in the organisation carries to ensure your customers are not just satisfied, but delighted!
The result will be a renewed vigour for ‘putting the customer first’ and providing world class customer service with any and every transaction, which will strengthen the bond between you and the people you deal with daily.

CPD Points: 6
Training Course Category: Sales
Training Course Duration: 1 day
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

At the end of this training course the delegate can:

• Explain what your customer wants, needs and expects
• Demonstrate how to become customer-driven
• Show how to improve customer retention
• Give examples of how to build stronger customer relationships
• Show how to develop the right attitude

The Programme Includes:
What is a customer?
Defining the ‘extra mile’ philosophy
Why should we bother?
Consequences of poor service
Facts & figures about customers
How to C.A.R.E for your customers
Developing strong relationships
Understanding personalities
MOT’s – moments of truth
Complaints = advantages
Creating a customer driven culture
Making necessary changes
Projecting company image
Company ambassadors
Taking responsibility
Communicating and influencing

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Curriculum

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