Appraisals & Managing Performance

Who Would Benefit
This training course, dedicated to managing performance and creating an effective appraisal system, is designed for anyone who has responsibility for conducting performance appraisal reviews and meetings.

Course Description
This training course is designed for managers who have little or no knowledge and experience of appraisals and managing business performance effectively.

The course content is also suitable for experienced managers who have not received any formal tuition in the subject or who simply wish to ‘brush up’ on their skills.

We will present a detailed overview of the Performance Appraisal process (PA) instructing each manager in the value of the PA.

We will explore the value and importance of preparation and a structure for successful appraisal meetings and follow up.

Everyone will have the opportunity to practice the necessary skills and assess performance at all levels ensuring meaningful objectives are established and monitored.

CPD points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom based

Learning Outcomes
Display proficient questioning techniques
Demonstrate expert listening skills
Develop efficient counselling techniques
Explain motivation techniques
Show how to assess performance effectively and efficiently
Learn appraisal techniques and skills
The Programme Includes:
Day One:

Welcome and introduction
Review personal objectives
The value of the PA
– Defining benefits of the PA

Preparing for the meeting
– Gathering appropriate information

– Creating the right environment

The appraisal meeting
– The structure of the interview

– Maintaining focus and direction

Communication skills
– Questioning techniques

– Listening and summarising

Delegate role-plays
– Exercise evaluation and feedback

Day Two:

Assessing and measuring good / poor performance ~ appraising for results
Giving and receiving feedback
Dealing with difficult behaviour and conflict
Creative staff development
– Identifying areas for development

– Training and development options

Good coaching skills and follow up
Prioritising and setting key goals and objectives
Exercise – Delegate role-plays, evaluation & feedback



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