Advanced Telephone Sales

Who Would Benefit

Anyone new to telephone sales or those, who may be experienced but have not received any formal training in the skill of selling on the telephone, will benefit from the Advanced Telephone Sales Training Course.

Course Description

This training course focuses on the skills required to be truly effective on the telephone when dealing with both, incoming and outgoing calls. This is a highly practical course concentrating on core skills development and will give delegates more confidence in the way they use the telephone to develop sales.

CPD Points: 12
Training Course Category: Sales
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom-based

Learning Outcomes

At the end of this programme the delegate can:

• Demonstrate excellent listening skills
• Give examples of advanced questioning techniques
• Explain the different buyer types
• Recognising buying signals
• Take control of the call and professionalism

The Programme Includes:
Qualities of a successful telephone sales person
Objective number one – converting enquiries into solid sales
The buying & selling process – recap
Establishing decision makers quickly
Avoiding time wasters
Advanced questioning techniques
Defining communication channels
How to really listen
The spoken word & the unspoken meaning
Reading between the lines
Subtle micro-clues to what is being said
Controlling the transaction
The balance of power
Asking for the business
Dealing effectively with objections
Delegate role-play scenarios
Personal motivation / warmth / enthusiasm
Professionally following up



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