Advanced Human Factors

Who Would Benefit
As someone who is responsible for improving safety and efficiency by reducing and managing human error made by individuals and organisations who work to improve individual and team performance. It would be advantageous to have attended an introduction into Human Factors course.

Course Description
This workshop covers a more focused approach on the non-technical skills in Human Factors. It considers recent advances in psychology, physiology and neuroscience and looking at how these can be applied to behaviour and to improve performance in the workplace. This includes the cognitive, social and personal resource skills that complement technical skills, and contribute to safe and efficient task delivery.

When systems are dynamic; competing efficiency targets, financial pressures, high labour turnover and conflicting initiatives that all create ideal pre-conditions for errors to occur at any time.

In analysing critical errors, the focus is more often on what happened instead of why it happened. Consideration should be given to how human memory and attention mechanisms work, how humans process information from their environment and how human performance is influenced by environmental and situational factors such as distractions and interruptions.

CPD Points: 12
Training Course Category: Management & Leadership
Training Course Duration: 2 days
Training Course Location: Virtual, online or classroom based
Learning Outcomes
Identity how and why behaviour influences critical incidences
Understand personal behaviour and how this impacts upon situations
Understand the behaviour of others
Identify behavioural responses under stress
Explain how to perform more safely and effectively
Design implementation plans to improve communication and efficiency
The Programme Includes:
Welcome & Course Introduction
Review personal objectives
How behaviour contributes to critical incidents
Exploring your own behaviour and the behaviour of others
Strategies to work more effectively together
Challenging behaviours
Essential communication skills
Active listening
Coaching for performance
Personal Action Plan
Review Personal Objectives



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